Refund policy

Returns Policy

1. Right to Cancel and Return
In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order and return any purchased products within 14 days from the date of delivery without providing any reason. To exercise this right, you must notify us in writing within the 14-day period via email at *mylampofficial@outlook.com*.

2. Return Conditions
- Products must be returned in their original condition, unused, and in their original packaging, with all tags and accessories.
- Personalised or custom-made items are not eligible for return unless they are defective.

3. Return Process
- To initiate the return process, please contact us at *mylampofficial@outlook.com*. We will provide the necessary instructions and a return authorization number if applicable.
- You are responsible for the return shipping costs unless the item is faulty or incorrectly sent.
- We recommend using a trackable and insured delivery service as we are not responsible for items lost or damaged during transit.

4. Refunds
- Upon receiving and inspecting the returned products, we will process your refund within 14 days.
- The refund will be made using the same payment method used for the original purchase.
- Please note that original shipping costs are non-refundable unless the products are faulty or sent in error.

5. Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us immediately at mylampofficial@outlook.com with details of the defect or damage. We may request photos or other proof to expedite the process. We offer the option of a full refund, exchange, or repair of the faulty item, depending on availability and the nature of the issue.

6. Exchanges
If you wish to exchange an item for a different size or product, please follow the return process and then place a new order on the website. Exchanges are subject to stock availability.

7. Contact Information
For any questions regarding this returns policy or further assistance, please contact us at mylampofficial@outlook.com.

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